Terms of service
These terms are the agreement between you and us. They cover this website, the Kodie assistant on it, our desktop and mobile apps, and the agents we run for you. By using any of them, you accept these terms.
Who we are
Kodie is a trading name of Geater Ltd, registered in England and Wales, company number 10751550, of Premier House, Duckmoor Road, Ashton, Bristol BS3 2BJ. Contact us at hello@kodie.co.uk or 0117 313 2858.
Who this is for
Kodie is built for people at work — businesses, and individuals using it for their own professional or working life. You must be 18 or over.
Most of these terms apply to everyone. Where the law gives extra protection to consumers — people buying wholly or mainly for personal use rather than for a trade or business — those protections apply on top of what is written here, and nothing in these terms takes them away. The sections marked if you are a consumer tell you what changes.
What we provide
- We set up your agents, run them, keep them working, and support you. That is included in the monthly price — set-up, running costs, improvements and support.
- Your agents connect only to the systems you approve, and only for the purposes you set.
- We may improve, change or replace the underlying AI models and tooling. We will not reduce the service you are paying for without telling you.
Your subscription
- Billed monthly in advance. It rolls month to month, and you can cancel at any time with effect from the end of the month you have paid for.
- Prices are exclusive of VAT, which we add where it applies.
- Prices may change with at least one month's notice, never mid-month. If a price rise does not suit you, you can cancel before it takes effect.
- Payments that fail may lead to suspension after we have told you and given you a chance to fix it.
- Monthly fees already paid are not refundable, except where the law says otherwise or where we have failed to provide the service.
- If you are a consumer: you have 14 days from signing up to change your mind and get your money back, no reason needed. If you ask us to start setting your agent up inside those 14 days, you can still cancel, but we may keep a fair amount for the work already done. Tell us at hello@kodie.co.uk — a plain email is enough.
- All packages are subject to our fair use policy.
Your side of it
- Give us accurate information, and keep your login details to yourself.
- Only connect systems you are entitled to connect, and only give your agent access you are allowed to give — including where the system belongs to an employer or a client.
- Make sure your use of Kodie is lawful, and that you have the right to the data your agent works with.
- Check your agent's work before you rely on it for anything that matters. It is your business, and the decisions in it stay yours.
What you must not do
- Break the law, infringe someone else's rights, or use an agent to harass, deceive or defraud.
- Resell, rent out or share your agents with another business, or use them as raw computing for someone else.
- Attempt to break, overload, reverse engineer or work around the security of the service.
- Feed in special category data — health, biometrics, and the rest — unless we have agreed it in writing first.
If you do any of this we may suspend the service. Where we can, we will warn you first.
What AI can and cannot do
Agents are useful and they are not infallible. They can misread a document, misjudge a request, or state something confidently that is wrong. Anything sensitive is put to you for approval before it happens, and everything is recorded so you can see what was done.
Nothing an agent produces is professional advice — not legal, financial, tax, medical or safety advice. Use it as the work of a capable colleague whose output you check, not as an authority you defer to.
The apps
- We give you a personal, limited, non-exclusive licence to install and use our desktop and mobile apps while your subscription lasts. You may not copy, sell or modify them.
- Apps update from time to time. Some updates are needed to keep the service working, and we may stop supporting old versions.
- Where you get an app from the Apple App Store or Google Play, that store's own terms apply as well. The stores are not responsible for the app or for supporting it — we are. Apple and its subsidiaries may enforce these terms in relation to their store.
- The apps need a working internet connection and your own device. Network charges are yours.
Who owns what
- We own the Kodie platform, the apps, our prompts and everything we have built. You get the right to use it while you subscribe, nothing more.
- You own your data, and, as between us and you, the work your agents produce for you.
- You allow us to use your data only to provide and support the service. We do not use it to train AI models for anyone else.
- We would like to mention you as a customer; we will ask first, and we will not use your name or logo without your say-so.
Data protection
Where your agent handles personal data belonging to your business, you are the controller and we are your processor, acting on your instructions. We keep the security measures described in our privacy policy, use only sub-processors bound to the same duties, help you meet your own obligations, and return or delete the data when you leave. A fuller data processing agreement is available on request.
When things go wrong
We aim to keep the service running around the clock, but we cannot promise it will never be unavailable. Maintenance, provider outages and events beyond our control happen; we will keep them short and tell you where we can.
Responsibility and limits
- Nothing here limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law says we cannot limit.
- Subject to that, our total responsibility to you in any twelve month period is limited to the fees you paid us in that period.
- If you are a consumer: we are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, and we do not limit your statutory rights — including the right to a service carried out with reasonable care and skill. Our limits on business losses below do not apply to you.
- We are not responsible for loss of profit, loss of business, or loss of data that you could reasonably have kept a copy of elsewhere.
- We are not responsible for the third-party systems you connect, or for their outages, changes or charges.
- You are responsible for your own use of the service and for any claim arising from data you had no right to use.
Ending it
- You can cancel at any time, effective at the end of the month you have paid for.
- We can end the agreement on one month's notice, or immediately if you seriously break these terms or do not pay.
- When it ends, your agents stop, and we hand your data back and delete it on the timetable in the privacy policy. Ask for an export before you go and we will give you one.
Changes to these terms
We may update these terms. For anything that materially affects you we will give at least one month's notice by email, and you can cancel before it takes effect if you do not agree.
The legal bits
If any part of these terms cannot be enforced, the rest still stands. Not enforcing something once does not mean giving it up. No one other than you and us can enforce these terms, apart from Apple as described above. These terms, and any dispute about them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If you are a consumer: you keep the protection of the law where you live, and if you live in Scotland or Northern Ireland you can bring a claim in your own local courts. If you are unhappy, please tell us first — we would far rather fix it than argue about it.
Questions: hello@kodie.co.uk.